How often do you call to help a customer during a typical day? If your business is somewhat successful, you might have constant calls flowing in.
For each of those calls, there’s a real person on the other end of the line looking for help. Unfortunately, calls often get missed.
First, consider how to integrate these services into your business. How many incoming calls go to voice mail or fail to get answered? Despite missing a couple of calls that might not seem like a big deal, the statistics show otherwise.
When you miss a few calls every week, you miss out on 104 chances of growing and improving your business. This results in a loss of over 90 million in revenue in the UK.
Just think about how much you could gain from working with an answering service. This article will highlight some of these services’ benefits and how they can benefit your business.
An Affordable Option
Most business owners question why they would use an outside answering machine rather than hiring a full-time receptionist to handle incoming calls.
It may seem like engaging a receptionist is the right way to go, but it can cost a lot of money.
Along with meeting up with their salary, you also have to pay extra for days they call in sick, vacations, and all other costs associated with having employees.
You also bear the risk that they could be an underperforming employee, which could save your business even more.
You don’t have to worry about extra expenses by introducing an answering service in your business.
Instead, the pricing is sometimes broken down by the time the answering service is busy with calls on your behalf or by the number of received calls.
Compared to the cost of engaging a receptionist, the total amount is almost always much lower.
It Improves the Professional Image of Your Company
When someone comes in contact with your business, leaving them with an excellent impression is essential. That means professionally answering the phone.
If you try to handle the calls on your own or if you hire an in-receptionist to do it for you, customers might not always get consistent results every time they call, especially if you or your receptionist is quietly busy, overwhelmed, or otherwise engaged.
By using a professional answering service, you can be sure that every call is answered in a friendly, harmonious manner. This helps in building a professional image that can boost your business.
It Gives You a Chance to Focus Your Attention Elsewhere
Running a successful business involves focusing on the things that matter the most. If you have to stop whatever you are doing every few minutes to answer the phone, it can keep you from focusing on the aspects of your business.
Even if you are dealing with essential problems over the phone, getting around your primary task can take a while. Researchers have shown that it takes up to 25 minutes to regain focus after being interrupted.
Additionally, removing disruptions is one of the best ways to improve productivity and focus. Using this service lets you stay focused on your business while concentrating on your customer’s needs.
All incoming calls are answered professionally, and the issues are dealt with, providing the best for both worlds.
Additional Services
Most answering services are capable of doing more than just answering your phone. They can also handle other tasks like accepting payments, faxing, arranging appointments, and transferring calls to various departments or employees.
Using this service takes all of these tasks off of your hands so that you can focus on other things. By contracting this type of work, you can free up your schedule and get more jobs done.
A Way to Make Your Company Seem More Significant Than It is
Most customers like doing business with well-established companies. This is true because if you’re chasing down large clients.
If your business is relatively small, it may be challenging to gain the trust of these clients.
Nonetheless, by using an answering service, you can create the impression that your business is more extensive than it is, which helps you get more ideas.
It also gives your company more credibility and helps you create the right image while allowing you to build trust between you and your customers.
